Technical Support: getting help
Support Options
Free technical support is available for each product or upgrade for 30 days from the first call to Customer Support.
On-line Support
The following support options are available from this web site:
- Frequently Asked Questions - Answers to common questions.
- Documentation - Copies of our product manuals.
- Getting Started with TeleCAM
- TeleCAM Gettng Started - Answers to common questions.
Support Agreement
A Support Agreement is available to end users who wish to receive technical support and version upgrades for a year. The cost of the Agreement is 10% of the retail price of the Software per year. It includes:
- Unlimited technical support (either by phone, fax, or email) for 12 months from the date of purchase,
- Version upgrades (usually three per year),
- Maintenance upgrades (bug fixes).
Alternative Support
Telephone support after the initial 30 days is available at the rate of $125 per hour for both on and off-line support, billed in fifteen minute increments.
Contacting Customer Support
All support inquiries are answered between the hours of 9:00AM and 5:00PM Mountain Time, Monday through Friday, excluding holidays.
Current Support Agreement: 800-939-8073
Fax: 800-939-807
Email: